Frequently Asked Questions

A: Not necessarily. We do not currently offer an option for company-wide membership. Rather, your organization takes out membership seats and decides who to include in your membership. Members must meet the requirements of membership as per the Association Policy.   

A: To view your current membership status, sign in to your LGMA MyAccount and go to the Membership tab. There it will tell you if your organization has a membership, if you’re included in it, and who your Primary Contact is. 

A: The Primary Contact is the individual at your organization who has been selected to handle your organizational membership. They are the person who can make changes to your current membership, renew membership at the beginning of the year, and pay for membership renewals through their LGMA MyAccount. 

A: To view your Primary Contact, sign into your LGMA MyAccount and go to the Membership tab. There it will tell you if your organization has a membership, if you’re included in it, and who your Primary Contact is at your organization. 

A: Your Primary Contact can assign someone else to take their role through their LGMA MyAccount. If your Primary Contact has left your organization, or if you do not currently have one assigned, please contact office@lgma.ca. 

A: Membership is based on the calendar year of January 1 to December 31. Therefore, your membership will be up for renewal on January 1st of each year.   

A: Your Primary Contact should take care of that for you in the early new year. LGMA membership is available to any local government or First Nations employee who manages or supervises employees as per the Association Policy. Membership is paid for by the local government. Membership renewal is carried out by the primary contact assigned to manage your organization’s membership each year. If you cannot reach your primary contact, or if you need to take care of your membership yourself, reach out to office@lgma.ca and we can send you an invoice for your membership. 

A: If you are registering for a course that takes place within the first few weeks of the new year, we suggest registering now to reserve a spot. Membership renewal instructions will be sent to Primary Contacts within the first few weeks of the new year. Once your membership is paid for, you can re-register for the program at the membership rate. 

A: Yes, you can! Just be aware that membership lasts for the calendar year. Membership prices are pro-rated after July, but if you take out a membership in November, it will still expire on December 31. 

A: No, they are two different things. Anyone can create an LGMA MyAccount to register for programs or to sign up for our newsletter. You must pay for yearly membership to access member benefits and membership event pricing. 

A: Yes, you can! Anyone who meets the requirements can register for programs, whether you are a member or not. If you are not a member, you will have to pay the non-member rate. 

A: No, unfortunately not. Only the registered participant is allowed to attend the webinar and additional participants must register if they want to attend. As the LGMA is a non-profit and program registration fees are intended to cover the cost of program delivery, we allow only one registrant per paid registration. Any revenue the Association gains over and above the projected budget is allocated to reserves or donated to our scholarships. Additionally, we work hard to maintain the accuracy of LGMA content and ensure that we use the content created by volunteers and contract subject matter experts as intended. We strive to ensure local government leaders who share their time and expertise with us know how their content will be used, and by whom. 

A: No, unfortunately not. While we encourage you to bring your learning back to your team, direct sharing of course access, materials, or other resources is prohibited. As the LGMA is a non-profit and program registration fees are intended to cover the cost of program delivery, we allow only one registrant per paid registration. Any revenue the Association gains over and above the projected budget is allocated to reserves or donated to our scholarships. 

A: It will be automatically deducted at check out! If this is your first year of membership, you will be granted a complimentary $150 voucher towards the first program or event you register for. As soon as your membership payment has been received, this voucher will be attached to your account and automatically calculated when you register for a program. Please note, all vouchers must be used in the same year of purchase and will expire on December 31 of each year. 

A: You may have made a duplicate account. The email address you register with must match the email address we have on file for your LGMA MyAccount. Your current yearly membership fees must be paid in full before you will be listed as an active member. If your email address is correct, log in to your profile and check that your membership has not lapsed. If you still are having issues, please contact office@lgma.ca.  

A: Your Primary Contact can assign someone else to take their role through their LGMA MyAccount. If your Primary Contact has left your organization, or if you do not currently have one assigned, please contact office@lgma.ca. 

A: Many of our online programs have final assignments that must be graded by our instructors upon completion. That means the timeline to receive your certificate of completion could be several weeks after the end date of the program. If you think you should have received your certificate and still haven’t, email office@lgma.ca. If you’re completing a self-paced or on-demand course, certificates will be automatically created upon course completion and learners can download and print them from Moodle.

A: Yes, you can! In your LGMA MyAccount, go to the Invoices tab, beside the invoice you would like to pay for press the green Pay button, select Credit Card, enter your information, and press Submit Payment. Click here for step-by-step instructions with visual queues. 

A: The registration fee is not charged to your credit card on file until the date of the registration deadline. Please refer to the bottom of the invoice which mentions when the credit card will be charged.

A: You can send yourself a password reset email. In the login page for your LGMA MyAccount, press Forgot your Password to reset your password, or Email to search for your email address. Remember to check your junk folder if you do not receive the forgot password email, or email office@lgma.ca if you are still having issues. Click here for step-by-step instructions with visual queues. 

A: No! There is likely already a listing for your organization. They are listed alphabetically with their classification in parentheses. For example, Victoria (City of), or Saanich (District). If you still can’t find your organization, please reach out to office@lgma.ca.  

A: No! If an employee leaves an organization, the email address on their account may be deleted as well. If this is the case, you will need to reach out to office@lgma.ca to update your profile. To avoid this, include a personal email as well as your work email when setting up your account. Your work email will be the primary one, but if you happen to leave your organization, we will fall back on your personal email for your log in credentials.  

A: Through your LGMA MyAccount. Go to the Communications Subscription Management tab and tick the box labelled Weekly Circular.  

A: The renewal email will be sent to the email listed on your LGMA MyAccount in the second week of January. You will receive reminder emails later in the year if you have not yet completed membership. If your email is listed correctly and you still have not received the instruction email, please reach out to office@lgma.ca for assistance. 

A: In the Company tab, go to the Employees tab. There you can remove employees that are no longer at your organization. Press Add Employee to add a new employee. Please note, individuals must have an LGMA MyAccount set up prior to you adding them. Click here for step-by-step instructions with visual queues. 

A: In the Company tab, go to the Manage Company Membership tab. From there, you can add or remove employees from your membership by ticking the boxes on the right-hand side and selecting Add or Remove. Please note, you will need to purchase additional membership seats if you are adding more employees to your membership. Click here for step-by-step instructions with visual queues.  

A: In your LGMA MyAccount, go to the Company Tab, the Employees Tab, Click Edit next to the employee you would like to assign, click the box on the right-hand side, and press Save. Click here for step-by-step instructions with visual queues.